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Social Well-being

Make it happen – carpe diem Individual Well-beingWorkplace Well-being

Make it happen – carpe diem

In today’s busy, pressurized world we can find ourselves with many different demands on our time. As a result of this important things may not get done. We can find ourselves drifting and losing sight of what is important to us. ‘Carpe diem’ – seize the day – is a good principle to guard against that. It can pay huge dividends to step back from time to time, to clarify what matters to use and focus on making happen whatever needs to happen to make sure those important things are given the attention they deserve.  
Dr Neil Thompson
January 31, 2023
Elegant challenging Workplace Well-being

Elegant challenging

When people act or speak in discriminatory ways, bully people or behave disrespectfully towards others, it can be very tempting to ‘have a go’ at them, to give them a piece of your mind. While that reaction is quite understandable, it can be highly problematic. This is because there is a danger that the person who is behaving irresponsibly will see you as the unreasonable one, to see you as the person who is behaving inappropriately. This can just make a difficult situation worse. ‘Elegant’ challenging, by contrast, refers to challenging inappropriate behaviour tactfully and sensitively, so that you are giving the other person no ammunition to fire back at you. Skilfully pointing out why what somebody has said or…
Dr Neil Thompson
January 18, 2023
Cultivate self-awareness Individual Well-beingWorkplace Well-being

Cultivate self-awareness

Self-awareness is an important basis for reflective practice. It involves being able to tune in to: (i) what effect you are having on the situation; and (ii) what effect the situation is having on you. When we interact with other people, we become part of that dynamic; we shape the situation to a certain extent, and so we will be in a stronger position to influence that situation in a positive direction if we are aware of what effect our presence and contribution are having. It is also helpful to be aware of what effect the situation is having on us: Are we anxious? Are we rushing? Are we tired? All these things can have a significant bearing on how…
Dr Neil Thompson
October 25, 2022
Accept what you can’t change Individual Well-beingWorkplace Well-being

Accept what you can’t change

There are things that we can change directly, things that we can change indirectly (through influence), but there are very many things that we cannot change at all. When we encounter these we basically have two choices: (i) we can learn to accept that we cannot bring about change, make the best of the situation and invest our energies in those things we can change; or (ii) waste a lot of time and energy trying to do the impossible and/or become negative, defeatist or even cynical about the fact that there are certain things we cannot change. Which option we choose will have major consequences for ourselves, our colleagues and the people we are seeking to help. So, make sure…
Dr Neil Thompson
October 11, 2022
Don’t assume you are wrong Individual Well-beingWorkplace Well-being

Don’t assume you are wrong

Some people can be quite dogmatic and stick to their views despite evidence and argument to the contrary, and that of course is not helpful. However, it can also be problematic when some people go to the opposite extreme and simply assume that they are wrong whenever they encounter any resistance or disagreement. What is needed, of course, is a balanced approach. Being dogmatic does not help, but nor does abandoning your views prematurely. Being open minded is essential, but that need to include being open to the possibility that you were right all along.
Dr Neil Thompson
September 27, 2022
Hear the silence Individual Well-beingWorkplace Well-being

Hear the silence

The importance of listening is well established, but what is often not realized that the most effective for of listening involves paying attention to what someone is not saying, as well as what they are saying. Just as silence is an important part of music, working out what is not being said is a key part of genuinely connecting with people, of forming an effective rapport. To hear what is not being said involves tuning in to the situation, considering the context, the emotions involved, where the conversation is coming from and where it is going. These are quite advanced skills, but they can be developed over time.
Dr Neil Thompson
August 30, 2022
Complain to the right person Individual Well-beingWorkplace Well-being

Complain to the right person

Sadly, it is often the case these days that we feel the need to make a complaint. What is even sadder is that so many organizations seem ill-equipped to respond positively to people’s concerns – and that can lead to considerable ill feeling and an intensification of pressures. What can make such situations even worse is when the complaint is made to someone who cannot do anything about it (and who is perhaps not inclined to pass the concerns on to someone who can). So, whenever you need to make a complaint, make sure that you complain to the person or body that has the power to do something to address the problem. Working out who that is may not…
Dr Neil Thompson
August 16, 2022
Be prepared for conflict Individual Well-beingWorkplace Well-being

Be prepared for conflict

There is a common misperception of conflict. It tends to be assumed that everyday reality is basically harmonious and conflict is an exception – conflict ‘breaks out’ to shatter the normality of harmony. However, we don’t need to pay much close attention to what actually happens to realize that, in fact, conflict is an everyday occurrence. Day-to-day reality is a mixture of harmony and conflict. We learn basic conflict management skills as we grow up, and so we have a good foundation on which to build so that we can take our skills to a more advanced level and become more confident and competent in dealing with those situations in which conflict starts to escalate. Continuing to see conflict as…
Dr Neil Thompson
August 2, 2022
Define the problem Individual Well-beingWorkplace Well-being

Define the problem

Are you looking for a solution without really knowing what the problem is? Very often we can find ourselves in a pressurized situation where there is a strong sense that ‘something must be done’. If we are not careful that pressure can lead us to trying out solutions without really knowing what the problem is. Sometimes we will get lucky and we will be able to resolve the situation purely by chance, in the sense that our ill-defined ‘solutions’ just happen to address our ill-defined problems. However, what is much more likely is that we will make little progress by being so unfocused and may, at times, actually make the situation worse. So, it’s important that we spend some time…
Dr Neil Thompson
July 19, 2022