Sadly, it is often the case these days that we feel the need to make a complaint. What is even sadder is that so many organizations seem ill-equipped to respond positively to people’s concerns – and that can lead to considerable ill feeling and an intensification of pressures. What can make such situations even worse is when the complaint is made to someone who cannot do anything about it (and who is perhaps not inclined to pass the concerns on to someone who can). So, whenever you need to make a complaint, make sure that you complain to the person or body that has the power to do something to address the problem. Working out who that is may not always be easy, but it saves an awful lot of frustration compared with raising issues with people who are not well placed to solve the problem.
