Sometimes there are sensitive issues that need to be addressed – for example, pointing out to someone that their behaviour is causing you (or others) problems or is contrary to law or policy. Bringing this to their attention in front of other people or when feelings are running high (if their behaviour has caused annoyance, for example) can mean that they lose face and can feel ‘got at’. This can not only make the situation worse by antagonizing them, but could also potentially lead to a complaint of bullying, on the grounds that your behaviour was humiliating and contrary to their dignity. It is important not to shy away from sensitive issues, but we do have to make sure that we deal with them in the right place and at the right time.
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