We are well aware, of course, that if something doesn’t work, we should stop doing it – although that knowledge doesn’t necessarily prevent quite a few people from pressing on regardless with tactics that just don’t deliver the required results. Part of the problems is the power of habit (particularly when such habits have become ingrained in the culture and become part of the expected norms of the workplace concerned. So often people get into an established way of working that they feel comfortable with and stick with it, whether or not it actually works. Much of the time they don’t even know whether or not it is working. So embedded are they in this standardised way of working that they do not take time out to gauge whether what they are doing is making a positive difference. In some cases it may actually be making the situation worse …
Neil Thompson’s Lesson for Living – If it doesn’t work, stop doing it. If it works, do it more
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