Every fortnight or so, 58-year-old James Clark hosts a ‘tea and teach’ session at Barclays’ high-street branch in Ealing Broadway, west London. Clark, a community banker with the retail bank, takes customers through the basics of everything from online banking to email.
The free classes are open to all and, while some young people do attend, most are elderly. The same is true of those who turn to Clark for advice on how the branch’s new electronic service counters operate.
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